Support & Help

Get help with Countdown - Timer App for iOS

🚀 Getting Started

Creating Your First Countdown

  1. Tap the "+" button on the main screen
  2. Enter a name for your countdown (e.g., "Wedding Day")
  3. Select your target date and time
  4. Choose a theme that matches your event
  5. Tap "Save" to create your countdown

✨ AI-Powered Suggestions

Use our AI feature to get personalized countdown suggestions and task lists! Just tap the AI button when creating a new countdown.

Using Widgets

  1. Long press on your home screen
  2. Tap the "+" button in the top corner
  3. Search for "Countdown" and select the widget size
  4. Add to your home screen and configure your countdown

❓ Frequently Asked Questions

How many countdowns can I create?
You can create up to 75 countdowns for optimal performance and syncing across your devices.
Do my countdowns sync between devices?
Yes! Your countdowns automatically sync across all your iOS devices using Apple's secure App Groups technology.
Can I customize notification timing?
Absolutely! When creating or editing a countdown, you can choose when to receive notifications (from 5 minutes to 1 week before your event).
What are the AI features?
Our AI can suggest relevant countdowns and generate task lists to help you prepare for your events. This feature is optional and requires an internet connection.
Is my data private and secure?
Yes! Your countdown data is stored locally on your device. Only when using AI features is limited data (countdown names/descriptions) sent to our secure servers. See our Privacy Policy for full details.
Can I share countdowns via Messages?
Yes! Use the Messages extension to share beautiful countdown cards with friends and family directly in your conversations.

🔧 Troubleshooting

Notifications Not Working

Step 1: Check notification permissions
Step 2: Verify countdown notification settings

Widget Not Updating

Solution: Refresh your widgets

AI Features Not Working

Check these items:
⚠️ Important: If AI features consistently fail, this may indicate a temporary service outage. The core countdown functionality will continue to work normally.

Countdowns Not Syncing

Try these steps:
  1. Make sure all devices are signed into the same Apple ID
  2. Check that both devices have the latest version of the app
  3. Force close and reopen the app on both devices
  4. Wait a few minutes for sync to complete
💡 Pro Tip: Syncing works best when both devices are connected to Wi-Fi and have good battery life.

App Crashes or Won't Open

Standard fixes:
  1. Force close the app and reopen it
  2. Restart your device
  3. Check for app updates in the App Store
  4. If problems persist, delete and reinstall the app
⚠️ Before reinstalling: Note that deleting the app will remove all your countdowns. Consider backing up important dates first.

🎯 Advanced Features

Custom Groups

Organize your countdowns with custom groups:

Timeline View

See all your upcoming events in chronological order:

Themes and Customization

Personalize your countdown experience:

📞 Contact & Support

Need More Help?

Can't find the answer you're looking for? We're here to help!

📧
Email Support
Get detailed help via email
countdownsupport@icloud.com
App Store Reviews
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Bug Reports
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GitHub Issues
💡 When contacting support, please include:

📚 Additional Resources